We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 calendar days of your receipt of goods, provided they are in their original, unopened and unused condition. After 14 calendar days have elapsed from the time of your purchase, we will not be able to offer you a refund or exchange.
Please follow the steps below to return your goods to us:
Please email our customer services team at firstname.lastname@example.org to provide us with full details of your customer order number, together with details of the items you wish to return. Please also indicate in your email whether you would like a refund, replacement or exchange.
Please remember that in order for the return to be processed you must ensure that the returned item(s) are wrapped securely in the same outer packaging in which you received them.
Please return your package by trackable delivery (retaining your trackable delivery receipt as proof of postage) to the following address: Luminous1, 7500A Beach Road #11-302A The Plaza Singapore 199591. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We do not guarantee that we will receive your returned item.
All returned goods will be examined upon receipt, as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by us as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.
Sale items (if applicable) - Only regular priced items may be refunded. Unfortunately sale items cannot be refunded or exchanged unless the item is defective or damaged when you receive it.