01. What is Luminous1’s Philosophy?
We believe that the key to achieving luminous and radiant skin is through proper care, maintenance and the use of effective skin care products. Our skincare range introduces deep cleansing and moisturising with selective hydration to areas of the face that need it most.
The Luminous1 skincare range is based on the holistic belief that skin reflects the body’s physical and emotional states, is subject to dietary and environmental factors, and must be treated as a whole.
We do not believe in overnight miracle solutions. Our products will, however, provide the very best in skin care and maintenance and restore your skin’s radiance for it to function at its optimum level.
02. Who is the founder of Luminous1?
The founder of Luminous1 is Jamie Chua, one of the most respected leading trend setters in the world of high fashion. Her private Hermas bag collection is the stuff of legends but more importantly, Jamie’s dedication to perfection in the pursuit of flawless skin has led her to transforming the world of skin care with the Luminous1 skin care range. This range of Luminous1 products is the result of several years of researching and experimenting with various types of skin care products and brands. Top grade premium ingredients from around the world, including France, Switzerland and the U.S.A. were hand-picked to develop the Luminous1 range of skin care products.
03. Can I alter the details in my Luminous1 account?
04. Which payment methods do you accept online?
Payment can be made by Visa, MasterCard, Amex or bank transfer.
05. At what stage is my credit card charged?
Your credit card is charged when your order is despatched. If any of the products you order are temporarily out of stock, they will be sent to you as soon as they are available and your credit card will be charged at the point of despatch.
06. Is it safe to use my credit card on your website?
We value our customers, and any information we collect about you is held with the utmost care and security. We use the latest encryption technology to ensure that all transactional information is protected to the highest standards. This includes credit or debit card details, your personal contact information, names and addresses you provide for delivery to another address, and your purchasing history.
If you have given your consent prior to entering the details required for the ordering process, our website will retain your account details including your name, address, email address and purchasing history. However, each time you log into your account to create a new order you must re-enter your credit card details..
07. Where can I purchase Luminous1 products?
You can easily shop for Luminous1 products on our website: just register and follow the on-screen instructions.
08. Do you test products on animals?
Luminous1 is against animal testing. None of our products are tested on animals
09. Do you offer discounts on corporate or bulk orders?
We offer discounts for deliveries to the same address over certain order values. Please email to: firstname.lastname@example.org to discuss your requirements with us.
10. Are all the products you sell hypoallergenic?
All the products in the Luminous1 range are allergy tested. If you know of an ingredient that you are allergic to, please view the ingredients listing for a product before deciding to make a purchase. We recommend patch tests for customers using new products. If you suffer from a skin condition such as eczema or psoriasis, please consult your GP before trying a new product.
11. Can I use Luminous1 products if I have sensitive skin?
All Luminous1 products are allergy tested. However, everyone’s skin is unique and it is impossible for us to generalise about how your skin will react to every ingredient. If you know of an ingredient to which you are allergic, please view our products’ ingredients listings before deciding to make a purchase. Because even the most gentle ingredients can cause sensitivity in certain people’s skin, we recommend patch-testing a small amount of product on the inside skin of the wrist first.
12. How do I carry out a patch test?
The inside skin of the wrist is the best place to carry out a patch test. Simply apply the product to the area and if irritation occurs – usually characterised by a rash, a burning, prickly or tingling sensation, redness or any other temporary discoloration of the skin – remove the product immediately with warm water and a damp cloth
13. Can I use Luminous1 products if I am pregnant?
Our products are generally suitable for use during pregnancy or while breast-feeding. For more specific advice, please consult your doctor.
14. Where does Luminous1 deliver to?
Order made on the Luminous1 online store can be delivered to all international addresses.
15. Will I have to sign for my delivery?
For security reasons, all parcels must be signed for on receipt. If you are not at home during normal office hours, you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel.
16. Do you deliver to PO boxes?
Our delivery service requires a signatory on delivery, so we are unable to deliver to PO boxes.
17. Can I send the goods I have ordered to multiple addresses?
When you place your order you can select items to be sent to multiple delivery addresses. You also have the choice of using any combination of delivery options. Selection takes place at the delivery options stage of the ordering process.
18. How can I check the status of my order?
Once we have received your order, Luminous1 will email you with your order number. Please quote this number in all correspondence. You can also check your order history online.
19. Can I return the goods I have ordered?
We hope you will be delighted with your order. However, if you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 calendar days of receipt, provided they are in their unopened and unused condition and original packaging. Please note that delivery charges are not refunded. For their own security, international customers should return goods using a service with tracking, such as recorded delivery. Please see our returns policy for full details.
20. How do I return my goods?
The procedure for returning goods is straightforward and clearly explained in our returns policy.
21. How long does it take to get a refund?
Your payment will be refunded by us as soon as possible, no later than 30 working days after we have received the goods. A refund will be given by the original payment method.
22. Why do you want my name, address, email address, telephone number etc?
We ask for these details so that we can provide you with the goods and services you request, deliver goods correctly and contact you in case there is a problem issuing your order. If you have agreed, we will contact you to keep you up to date on our latest products and promotional offers.
23. Is it safe to use my credit card on your website?
We use the latest encryption technology to ensure that all transactional information is protected to the highest standards. Transactional information includes any credit or debit card details, your personal contact information, any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.
If you have given your consent prior to entering the details required for the ordering process, our website will retain your account details such as your name, address, email address and purchasing history. However, each time you log into your account to create a new order you must re-enter your credit card details.